Frequently Asked Questions:

Q:  Will RAD work for me?

A:   While RAD works with most systems and configurations  there is no way of guaranteeing compatibility 100%.

Q:  Is it secure?

A:  Yes!  RAD's connection is 128bit SSL encrypted. Once disconnected we cannot re-establish a connection to your computer without your permission.

Q:  Am I charged if you cannot connect to my computer?

A:   No,  If  for any reason we are unable to connect to and access your system for diagnostics or to make changes your system, you will not be charged!

Q:   What guarantee is there that you will be able to fix my computer?

A:   Unfortunately, due to the many variables, there are no 100% guarantees.  However, we will make every effort possible to do so.  Remember, over 90% of all computer related problems are settings, virus's or software related.  We want you to be a happy customer!  After all, it's not likely that you will tell your friends and family if your not happy with us now is it?